You may terminate service for any reason within 14 days of activation. To terminate service without penalty you must return your device in original* condition, with ALL original packaging. Verizon activation fees are non-refundable unless you terminate service within 3 days of activation. A restocking fee of $50 will apply to any return or exchange of a wireless device except where prohibited by applicable law. All Verizon security deposits paid will be refunded as per Verizon’s refund policy.

Refund and Exchange Policy

All devices presented for return or exchange must be returned within 14 days of the original purchase and must be returned in original* condition. All accessories must be returned or exchanged within 14 days of the original purchase. Returns or exchanges must be accompanied by the original sales receipt and packaging. All missing components, not limited to home charger, manual or headphones will result in a $15 per item fee. Devices without the original manufacturer’s box cannot be returned. All device refunds and exchanges will be charged a $50 restocking fee (excluding defective devices exchanged for the same model that are covered under the 14 day warranty return policy), except where prohibited by applicable law. If you received your merchandise through a “Buy One, Get One Free” or any coupon offer, all items must be returned to receive a full refund. No refunds will be allowed on headphones, opened screen protection products, any prepaid transactions, software, memory cards, or gift cards. All Cash refunds will be refunded by corporate check and mailed to the customer’s home address. Corporate checks will arrive within three to five weeks.

Warranty and Repair Policy

New devices returned in original* condition within 14 days of purchase may be exchanged. After 14 days, if a warranty replacement is deemed necessary, the exchange is completed via mail through the Verizon Certified Like-New Replacement Program with a Certified Like-New replacement, that is either the same as the customer’s original device or comparable to the original device. Apple iPads and Apple Watches cannot be exchanged in store, and customers must contact Apple directly to obtain service. Warranty for all defective accessories are to be handled directly with the manufacturer and cannot be exchanged or refunded in the store.

*Original condition is determined by R Wireless personnel’s sole reasonable discretion. Phones must be in new, working condition and cannot have any physical or liquid damage.

SHIPPING POLICY

R Wireless partners with USPS to ship your packages. You’ll receive a shipping confirmation email that includes your USPS tracking number.

• USPS will not deliver packages to P.O. boxes, APO, FPO, or DPO.
• Shipping and billing address must be the same.
• Delivery is available for the 50 states in the U.S. only.
• We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website.
• If you don’t receive your order within 7 days, please contact customer service at (856) 312-3800.
• While we try to ship all orders within 24 hours of order placement, occasionally items may be on backorder. If multiple accessory shipments are required, the first accessory shipment will be sent utilizing the shipping method you selected, and all subsequent accessory shipments will be sent via ground shipping. All mobile device shipments will be sent utilizing the shipping method you selected.
• Most of our carriers make three attempts to deliver a package. Packages that contain more than $200 of merchandise always require a signature. Otherwise, it is generally up to the driver’s discretion to determine whether a signature is required. A shipper may require a signature if the package is delivered to an apartment, condominium, or business complex, or if the driver feels there isn’t a safe place to leave the package at the delivery address. If the driver feels it’s best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.